Frequently Asked Questions
Everything you need to know about your ScentiMelti UK order.
How long does shipping take within the UK?
Standard shipping typically takes 2-4 business days. We also offer an express delivery option at checkout which arrives within 1-2 business days.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn items with original tags attached. Simply use our online portal to generate a prepaid return label.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our fashion fits can vary between slim and oversized styles.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.
Are your garments ethically sourced?
Yes, at ScentiMelti UK, we partner only with manufacturers who adhere to fair labor practices and sustainable production standards to ensure high-quality, ethical fashion.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking link to monitor your parcel's journey in real-time.